As the Service Desk Team Lead at Amiosec you will be the first point of contact for our managed services customers, providing secure, professional and friendly customer and support services. Responsible for recording details accurately and managing the contact through to conclusion within the agreed SLAs. Working with the Deputy Head of Service & Support to ensure the weekly/monthly priorities are met as well as the day-to-day management of the service desk team.
Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.